Frequently Asked Questions
Everything you need to know about shopping at Dawsons.
What is the standard shipping timeframe for electronic goods?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery on most items.
Do my electronics come with a manufacturer warranty?
Yes, all brand-new electronics sold at Dawsons come with a full manufacturer warranty. We also offer extended protection plans for additional peace of mind.
What is your return policy for opened devices?
You can return most electronics within 30 days of purchase. Please note that opened items may be subject to a 15% restocking fee unless the product is defective.
Do you offer technical support for products I purchase?
Absolutely. Our Dawsons Tech Team is available via live chat or phone to help you with setup, troubleshooting, and software updates for any device bought from us.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Affirm and Klarna, allowing you to pay for your tech in monthly installments.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.